Privacy Policy

anEDGE Career Coaching Inc.

Last Updated: Jun 19, 2026

This Privacy Policy explains how anEDGE Career Coaching Inc. collects, uses, discloses, stores, and protects personal information when you access or use our website located at https://anedge.ca, and any related coaching services, online courses, practice exams, digital products, forms, communications, applications, payment systems, AI-assisted tools, and other services we offer.

In this Privacy Policy, “anEDGE,” “anEDGE.ca,” “Company,” “we,” “us,” and “our” refer to anEDGE Career Coaching Inc. “You” and “your” refer to any person who accesses, purchases, registers for, submits information through, or uses our services.

This Privacy Policy should be read together with our Terms of Service.

By using our website or services, creating an account, purchasing a product, booking coaching, submitting a form, completing a practice exam, communicating with us, or otherwise providing personal information to us, you consent to the collection, use, disclosure, storage, and handling of your personal information as described in this Privacy Policy, unless otherwise permitted or required by law.

1. Our Commitment to Privacy

anEDGE provides interview preparation, career-readiness coaching, online courses, practice exams, assessment preparation tools, and related educational resources for individuals pursuing high-trust career roles, including law enforcement, border services, corrections, emergency services, public safety, aviation, government, and healthcare-related roles.

We understand that users may share sensitive personal information as part of coaching, course registration, forms, practice interviews, assessment preparation, or communications with us. We take privacy seriously and aim to collect only the personal information reasonably necessary to provide and improve our services, communicate with you, process purchases, manage coaching and course access, and operate our business.

We do not sell your personal information.

2. Personal Information We Collect

“Personal information” means information about an identifiable individual. The personal information we collect depends on how you interact with us.

We may collect the following types of personal information:

2.1 Contact and Account Information

We may collect:

Name;

Email address;

Phone number;

Mailing address or billing address;

Account username;

Password or login credentials;

Communication preferences;

Business or organization name, if applicable.

2.2 Purchase and Payment Information

When you make a purchase, we may collect or receive information related to:

Products or services purchased;

Payment status;

Transaction history;

Billing details;

Subscription, course, package, credit, or token information;

Refund or cancellation requests;

Limited payment information provided by our payment processor.

We use third-party payment processors, such as Stripe or similar providers, to process payments. We do not intentionally store full credit card numbers on our own systems.

2.3 Coaching and Service Information

When you book or participate in coaching or related services, we may collect:

Coaching booking details;

Your selected service or package;

Notes about your coaching needs and goals;

Career target, application stage, or assessment stage;

Practice interview responses;

Written answers or practice submissions;

Coach notes, summaries, or recommendations;

Communication history with coaches or staff;

Scheduling, attendance, cancellation, or no-show information.

2.4 Course, Quiz, and Practice Exam Information

When you use online courses, quizzes, or practice exams, we may collect:

Course enrolment and progress;

Quiz attempts and scores;

Practice exam responses;

Timing and completion data;

Question history;

Lesson progress;

Download or resource access history;

Certificates, completion records, or similar learning records, if offered.

2.5 Forms, Applications, and Workflow Information

When you submit a form or provide information through our website, Microsoft Forms, booking tools, intake forms, course forms, coaching questionnaires, or similar systems, we may collect the information you choose to provide.

This may include:

Contact information;

Service request details;

Application or career-preparation details;

Preferred coach or service type;

Notes or background information;

Administrative information required to provide the service.

Some form submissions may be processed through tools such as Microsoft 365, Power Automate, spreadsheets, email, or similar workflow systems.

2.6 Communications

We may collect information when you communicate with us by email, phone, video meeting, web form, chat, social media, or other channels.

This may include:

Message content;

Email address or contact details;

Attachments you provide;

Customer service requests;

Coaching or course questions;

Feedback, testimonials, or reviews;

Records of our responses.

2.7 Recordings, Transcripts, and Session Summaries

Some services may involve video meetings, audio, recordings, transcripts, summaries, notes, or automated analysis.

We will only create or use recordings, transcripts, or automated session summaries where the service allows it, where you have consented, where notice has been provided, or where otherwise permitted by law.

2.8 AI-Assisted Tool Information

If we offer AI-assisted interview practice, feedback, scoring, summary, coaching, or assessment-preparation tools, we may collect and process:

Prompts or questions submitted by you;

Practice answers;

Written, audio, or video responses;

Generated feedback;

Scores, summaries, or recommendations;

Usage data related to the AI-assisted feature.

You should not submit classified, confidential government information, protected employer information, proprietary third-party materials, restricted test content, confidential interview questions, or information you are not authorized to share.

2.9 Technical and Usage Information

When you use our website or online services, we may automatically collect technical and usage information, including:

IP address;

Browser type;

Device type;

Operating system;

Pages visited;

Referring website;

Time and date of visits;

Course, quiz, or service usage;

Log data;

Cookie and similar tracking information;

Approximate location based on IP address.

2.10 Marketing and Preference Information

If you subscribe to emails, download resources, attend webinars, request information, or interact with marketing content, we may collect:

Email subscription status;

Marketing preferences;

Clicks and email engagement;

Lead source;

Interests in courses, exams, or coaching;
Responses to surveys, promotions, or campaigns.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

Visit our website;

Create an account;

Purchase a course, exam, coaching package, credit, token, or subscription;

Complete a form;

Book a coaching session;

Participate in coaching;

Complete a practice exam, quiz, or course;

Subscribe to emails;

Submit feedback, reviews, or testimonials;

Use an AI-assisted feature;

Interact with us on social media or through third-party platforms.

We may also collect information automatically through cookies, analytics tools, server logs, and similar technologies.

We may receive information from third-party service providers, such as payment processors, booking systems, email platforms, course platforms, analytics tools, video meeting tools, or workflow tools, where necessary to provide and administer our services.

4. How We Use Personal Information

We use personal information for the purposes identified at or before collection, for purposes described in this Privacy Policy, and as otherwise permitted or required by law.

We may use personal information to:

Provide our website and services;

Create and manage user accounts;

Process purchases, payments, subscriptions, refunds, credits, or tokens;

Enrol you in courses or practice exams;

Deliver coaching services;

Schedule, reschedule, or manage appointments;

Communicate with you about your account, purchases, courses, coaching, or services;

Send confirmations, receipts, reminders, updates, and administrative messages;

Respond to questions, support requests, or complaints;

Track course, quiz, and practice exam progress;

Generate practice results, scores, summaries, feedback, or recommendations;

Support AI-assisted practice, feedback, or coaching tools;

Maintain coaching notes and service records;

Improve our courses, practice exams, coaching, website, and services;

Develop new products, services, or features;

Personalize your experience;

Send marketing communications where permitted by law;

Manage promotions, surveys, testimonials, and feedback;

Detect, prevent, and investigate fraud, abuse, misuse, technical issues, or security incidents;

Enforce our Terms of Service and other policies;

Meet legal, accounting, tax, regulatory, and business obligations;

Protect our rights, property, safety, users, coaches, contractors, and business operations.

5. Consent

We collect, use, and disclose personal information with your consent, except where otherwise permitted or required by law.

Consent may be express, such as when you complete a form, create an account, make a purchase, subscribe to emails, book coaching, or agree to recordings.

Consent may also be implied where the purpose is obvious and you voluntarily provide the information, such as when you provide your email address so we can respond to your inquiry.

You may withdraw consent at any time, subject to legal, contractual, or business restrictions. If you withdraw consent, we may not be able to provide some or all services to you.

To withdraw consent, contact us using the information in the “Contact Us” section below.

6. AI-Assisted Tools and Automated Processing

Some services may use automated processes, artificial intelligence, machine learning, speech-to-text tools, text-to-speech tools, scoring tools, summary tools, or similar technologies.

We may use information you submit to AI-assisted tools to provide feedback, generate practice results, summarize responses, improve user experience, support coaching, troubleshoot services, and operate our business.

Where required or appropriate, we may provide additional notice or request additional consent before using identifiable coaching content, recordings, transcripts, or practice responses for AI model training or product-improvement purposes.

We may use anonymized, aggregated, or de-identified information to improve our services, develop new features, assess quality, and understand general performance trends.

You should review AI-generated outputs carefully. AI-generated feedback is for educational and practice purposes only and is not a final assessment, hiring decision, employment recommendation, psychological evaluation, or guarantee of performance.

7. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

Operate the website;

Keep you logged in;

Remember preferences;

Improve website performance;

Understand how users interact with the website;

Measure marketing effectiveness;

Support security and fraud prevention;

Personalize content or communications.

You can adjust your browser settings to refuse or disable cookies. If you disable cookies, some website features may not function properly.

If we use third-party analytics or advertising tools, those providers may collect information about your use of our website and other websites over time. Their collection and use of information is governed by their own privacy policies.

8. Marketing Communications

We may send you marketing emails, newsletters, promotions, course updates, educational content, or information about services that may interest you, where permitted by law.

You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

Even if you unsubscribe from marketing emails, we may still send you transactional or administrative messages, such as receipts, account notices, course access information, appointment reminders, service updates, or legal notices.

9. When We Disclose Personal Information

We may disclose personal information where necessary for the purposes described in this Privacy Policy, with your consent, or as permitted or required by law.

We may disclose personal information to:

9.1 Coaches, Contractors, and Team Members

We may share relevant information with coaches, instructors, contractors, administrative staff, or team members who need the information to provide services, manage bookings, deliver coaching, respond to inquiries, support operations, or administer courses.

9.2 Service Providers

We may use third-party service providers to help operate our business and provide services. These may include:

Website hosting providers;

Learning management systems;

Payment processors;

Booking and scheduling tools;

Microsoft 365, Power Automate, spreadsheets, and email tools;

Video conferencing platforms;

Customer support tools;

Analytics providers;

Marketing and email platforms;

AI or automation providers;

Cloud storage providers;

Security and fraud-prevention providers;

Accounting, legal, and professional advisors.

Service providers may process personal information on our behalf and are expected to protect personal information and use it only for the services they provide to us.

9.3 Business Transactions

We may disclose or transfer personal information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, due diligence process, or change of control.

9.4 Legal, Safety, and Compliance Reasons

We may disclose personal information if we believe it is necessary or appropriate to:

Comply with applicable law;

Respond to lawful requests, court orders, subpoenas, warrants, or legal processes;

Cooperate with law enforcement, regulators, government agencies, or consumer protection authorities;

Enforce our Terms of Service or other policies;

Detect, prevent, or investigate fraud, misuse, security incidents, or technical issues;

Protect the rights, property, safety, or security of anEDGE, users, coaches, contractors, service providers, or others.

10. International and Cross-Border Processing

Some of our service providers may be located outside British Columbia or outside Canada. As a result, personal information may be stored, processed, or accessed in other provinces, countries, or regions, including the United States or other jurisdictions.

When personal information is processed outside your jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, government agencies, or regulators.

We take reasonable steps to use service providers that protect personal information appropriately.

11. Retention of Personal Information

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required or permitted by law.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

For example, we may retain:

Account information while your account is active;

Purchase and transaction records as required for tax, accounting, and legal purposes;

Coaching records for a reasonable period to provide services, respond to questions, maintain continuity, and protect our legal interests;

Course and practice exam records for account, access, support, and product-improvement purposes;

Communications for customer service, business, and legal purposes;

Anonymized, aggregated, or de-identified information for analytics and service improvement.

When personal information is no longer reasonably required, we may delete, anonymize, de-identify, or securely dispose of it, subject to legal and business requirements.

12. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or disposal.

Safeguards may include access controls, password protection, secure systems, limited access by staff or contractors, vendor controls, and other reasonable security measures.

No method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.

You are responsible for protecting your account credentials and for notifying us promptly if you believe your account has been compromised.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you;

Request correction of inaccurate or incomplete personal information;

Withdraw consent to certain uses or disclosures;

Ask questions about our privacy practices;

Challenge our compliance with this Privacy Policy or applicable privacy law;

Request deletion of certain information, where legally and operationally possible.

We may need to verify your identity before responding to a request.

We may refuse or limit access or deletion requests where permitted or required by law, including where information is subject to legal privilege, contains information about another individual, is required for legal, tax, accounting, security, dispute-resolution, or business purposes, or cannot reasonably be separated from other records.

To make a privacy request, contact us using the information in the “Contact Us” section below.

14. Accuracy of Personal Information

We rely on you to provide accurate, complete, and up-to-date information.

You may update certain account information through your account settings, if available, or by contacting us.

We may take reasonable steps to keep personal information accurate where it is used to provide services, make decisions, or communicate with you.

15. Children and Minors

Our services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a person under 18 without appropriate consent, we may delete that information and terminate access to the services.

16. Third-Party Websites and Platforms

Our website and services may contain links to third-party websites, platforms, payment pages, social media pages, video platforms, learning systems, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

You should review the privacy policies of any third-party services you use.

17. Testimonials, Reviews, and Public Content

If you provide a testimonial, review, rating, comment, social media post, or other public feedback, we may use it for marketing, promotional, quality-improvement, or business purposes, subject to applicable law and any consent required.

Please do not include sensitive personal information in public reviews, testimonials, or comments unless you are comfortable with that information being public.

18. Employment, Contractor, and Coach Applicants

If you apply to work with us as an employee, contractor, coach, instructor, subject-matter expert, or service provider, we may collect information such as your name, contact information, resume, qualifications, experience, references, interview information, background details, payment information, tax information, and other information relevant to evaluating or managing the relationship.

We use this information to assess suitability, communicate with you, manage onboarding, administer contracts, process payments, and meet legal and business obligations.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by posting the updated Privacy Policy on our website, sending an email, displaying a notice through the services, or using another reasonable method.

The updated Privacy Policy will be effective when posted unless otherwise stated.

Your continued use of the website or services after the updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.

20. Contact Us

If you have questions, concerns, requests, or complaints about this Privacy Policy or our privacy practices, please contact us at:

anEDGE Career Coaching Inc.
Website: https://anedge.ca
Email: info@anEdge.ca

Attention: Privacy Officer

21. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it.

If you are not satisfied with our response, you may have the right to contact the privacy regulator in your jurisdiction, including the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada, as applicable.